The water supply sector in the UK is going digital and Southern Water hasn’t been left behind. In a bid to improve customer experience and ensure greater efficiency in the delivery of services, the company has introduced a dedicated website where customers can create an online account. This development will enable customers to enjoy the convenience of self-service in their dealings with the water supplier. If you are a Southern Water customer, you have all you need to manage your water usage online with a free online account. The account creation procedure is quick and easy to follow. Within a few hours, you will be able to access your account from wherever you are and at any time.
Benefits of having a Southern Water new online account
1. 24/7 easy access to your account
It’s agreeable that mobile gadgets have significantly improved access to services in almost all industries. Whether it’s shopping, booking for transport and accommodation, paying utility bills, banking, studying or exercising, all you need is just a touch or click away thanks to the internet.
Why not set up an online account to enjoy the benefits of digital transformation happening in the water supply sector? The website that Southern Water has built will allow you full-time access to your account. The site is mobile-friendly – Southern Water understands that more of its customers are now using smartphones, tablets, and iPods to access the internet. You can also access your account via your computer.
2. Pay your water bills online
There are several ways of paying bills. Some are expensive and time-consuming while others aren’t secure. Paying your bills online can help you save money. If you bank online, you can now start paying your Southern Water bills online. It is very quick and easy. All the control over the amount and time of payment is in your hands. Southern Water has put in place sufficient mechanisms to make sure that all online payments are secure. Provided you remember to pay your water bills on time, you should have no problem with using the online service. If you prefer to do it over the phone, you can contact Southern Water customer services here.
3. Update your account details
It’s important for Southern Water and yourself to have up-to-date information about your account. Changing your account details online is the easiest and least laborious way of maintaining updated information. You may want to change your payment amount or day. You will only need to login to your account and choose the payment details you want to amend. Southern Water also needs to know when occurrences such as bereavement, marriage/divorce, or the birth of a child have happened. With your Southern Water new online account, you don’t have to write a letter or email, call or visit Southern Water to provide such information. Also, when you move to or from a house you’ll need to change your contact information for effective communication. You can make all these changes at the comfort of your couch. In some situations, however, the company may ask for paperwork supporting the information provided online.
4. View your payments, bills, and account balance
The website will include a data storage function that will enable customers to view historical data on their water use and payments. You’ll get a personalized overview of how you have been using water at your property and the amount of balance in your account if any. This overview is very useful in budgeting for future water usage. You don’t have to gasp at surprising bills in future because you already know what to expect. You also know when your bill is unusually high or low and contact the company so that any billing error is corrected and you pay for what you’ve used.
5. Set up a Direct Debit
A regular Direct Debit allows you to spread your bill over the year. You can choose the day of the month that you want to make your payments. Paying by Direct Debit also means you don’t have to drive to the bank or Post Office and queue to pay your bills. Neither will you be required to send a check or call Southern Water to make a payment. Your transactions are also secured by Direct Debit Guarantee. To set up your Direct Debit you’ll need to fill in your bank details. Southern Water will then contact your bank and set up the service for you. The company will inform you when it’s set up.
6. Submit a meter reading
If you have an online account, a meter reader won’t have to come to your property every time Southern Water wants to prepare your water bill. There is a small interactive section on the new website where you can send your meter readings to the company. This way, you will have done your part in ensuring that you get more accurate bills all the time. Leave the rest to Southern Water and rest assured that you’ll always pay an amount equal to your water usage.
Register for Southern Water Online Services
Register today and get a chance to save a whole year’s water and sewerage service charges. The company is offering you a chance to win free water services for a year if you register from 20th January 2017 to 31st March 2017 inclusive. Only household customers above the age of 18 years are eligible for this competition. A household is permitted to make only one entry and entries from any third parties or agents will not be accepted. Registration for Southern Water online services and entry into the competition are free and easy. Once you sign up for Online Services through the link at southernwater.co.uk within the specified time, you’ll get an automatic entry into the prize draw.
Every day, Southern Water ensures that more than 500 million liters of quality drinking water reach its customers’ taps. The water is taken from underground sources, rivers and storage reservoirs. The company also has 365 water treatment works that recycle more than 700 million liters of wastewater per day. Southern Water takes the provision of high-quality water services to its customers as its key responsibility.
Since its formation, the company has been dealing with customers through person-to-person, phone, email, and writing interactions. Now, customers have another simpler way to deal with the company – Southern Water new online account. Just as with the other ways Southern Water has dealt with customers, the company is committed to ensuring the safety and security of information provided by customers through their online accounts.